Move and Transfer - email still linked to old account

[Jenlonglegs]

Hi

I have re-joined Virgin however my e-mail address is still linked to my old account, is there a way of getting this corrected?

Trying to find the right person to speak to is horrendous🙈

Thanks...jen

[MOD EDIT: Subject title changed for clarity]

[Martin_N]

Hi Jenlonglegs,

Thank you for your post and welcome to the community. 

I'm very sorry for any frustration in getting your email address issue resolved. 

I am more than happy to private message you so we can work to get this resolved. 

I will send a message now. 

^Martin

[Jenlonglegs]

Hi

My e-mail is linked to an old account number. I have spoke to someone on the phone who told me they can't change it,i need to change my e-mail address.

Is this the case. Phoning is hopeless,as i just basically get fobbed off. 

Any advice would be appreciated.

Thanks

Jen

[Graham_A]

@Jenlonglegs   Did you reply to the Private Message from @Martin_N ?  If so was he not able to resolve this for you?

[Jenlonglegs]

No, he said he was sending info to my address as something didnt match however its not arrived and im not sure what address he has sent mail to🤷🏻‍♀️

[Ryan_N]

I will send you over a private message to look into this for you. Apologies for this delay. 

Cheers, 

Ryan.