on 15-01-2022 11:06
I've been trying to leave Virgin but have ended up going round in circles. I've written to the address
Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG but the letter was returned as "No longer at this address". Tried through the website and just ended up going round in circles and getting nowhere and thoroughly confused. I'm on a PAYG mobile and can't spend too much time on it.
I'm beginning to think that the only way to get their attention is to cancel the Direct Debit.
Answered! Go to Answer
on 17-01-2022 09:21
Hi there,
Thank you for bringing this matter to our attention and apologies for any inconvenience caused.
We have now updated our website to reflect the correct address, which is:
Virgin Media
Sunderland
SR43 4AA
All of our contact information can be found here: https://virg.in/VMcontact
Kind regards,
Michael_JK
Community Moderator
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 15-01-2022 11:09
That's interesting. I've started the process, writing in after wasting hours on the phone.
I strongly advise you not to cancel your DD. VM are notorious for automated actions that cause hassle and put black marks on credit records.
on 15-01-2022 11:27
Thanks but, as I mentioned, my recorded delivery letter to Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG has been returned. Have Virgin moved?
on 15-01-2022 11:37
I saw that. As I wrote there I could only think that is the right address and they haven't moved. A quick internet search shows that address is still listed eg https://www.192.com/atoz/business/nottingham-ng2/telecommunication-networks/virgin-media/d1b5d303c98...
Even if they had moved then they would surely have put mail redirection in place.
15-01-2022 11:58 - edited 15-01-2022 11:58
@JimP1 wrote:Thanks but, as I mentioned, my recorded delivery letter to Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG has been returned. Have Virgin moved?
Very odd (Feb 2021):
https://www.novaloca.com/office-space/to-let/nottingham/diamond-plaza/69010
Jul 2021 (Car park empty with bollards):
on 15-01-2022 12:28
@JimP1 wrote:Thanks but, as I mentioned, my recorded delivery letter to Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG has been returned. Have Virgin moved?
Was there any note on the return, as to the reason?
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on 15-01-2022 12:40
Just "No longer at this address" so either the PO have delivered it to the wrong address or Virgin are refusing letters.
on 15-01-2022 12:42
It's not very good if they have moved, that address is still listed by Virgin for letters.
on 15-01-2022 15:36
Hi JimP1
Thanks for posting. I am sorry to hear of that as I assure you the address should be fine. I shall send a PM to discuss the complaint.
Best
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on 15-01-2022 20:39
https://www.nottinghampost.com/news/local-news/homes-plan-unveiled-virgin-media-5823540
Check out the above link. News report dated August 2021. VM are likely not accepting mail addressed to Virgin Media Sales Operation Support as that dept is no longer there. Please be aware that I don't work for VM - it's just what I've found out today. VM has not updated its Terms & Conditions. Please note that you are governed by the T&Cs. You follow what's in them. Please draw your own conclusions.