Mistake in billing

[Kirsti]

Virgin charged me £10.80 too much this month. The telephone customer service person agreed that a mistake was made, but was unable to rectify it. She then tried to transfer me to the "proper" customer service department, but the call got cut off. 

What next?

[Martin_N]

Hi Kirsti,

Thank you for your post. I'm very sorry to hear about the issue with your bill. 

I have been able to locate your account and will be able to look into this for you. 

What I will do is private message you to confirm some details. 

^Martin

[Kirsti]

I replied to your private message. What next?

Kirsti

[Martin_N]

Hi Kirsti,

Please respond to my private message when you can, so we can proceed further with our conversation.

^Martin

[Kirsti]

Martin,

I am trying to send an important message to the private message chain, but it appears to have been closed. Could you reopen it please?

Kirsti

[Martin_N]

Hi Kirsti,

I'm sorry that isn't allowing you to send that. I will pop you a message now to open this. 

^Martin

[FarenHeit]

The exact same thing has happened to me. Also i have noticed that i have been charged a differet amount to the amount stated on my contract for over a year!! I have made a complaint online as i cannot get through on the phone.

[FarenHeit]

*please delete*

error

[David_Bn]

Good Afternoon @FarenHeit, thanks for your posts, can you confirm if you still require our assistance on this matter?

Kindest regards,

David_Bn

[FarenHeit]

Yes please