I called earlier today virgin media after receiving my bill for the month of Jan 2017. I tried to explain the Virgin Media representative that I have a Direct Debit order and the payment for the month has been made. Even after repeated request he ignored and/or failed to check and the best he could come up with was please make the payment or your services will be restricted. He also assured that I am not being double charged. So I then made the payment for the said month.
Just to confirm I called my bank latter in the day and was told that a payment in fact had been made for the same month and accepted by virgin media on 3 Jan. This is very unusual for me and also shows how unreliable can information from Virgin Media can be. I have sent an email to missing payment but considering it all could have been avoided if the representative had made sufficient checks to start of with considering I wasted my time to call and confirm first.
I am now hope full that they will refund the money without further inconvenience and maybe try to give out information more reliable as I am sure no customer would be liked to be charged twice for the same month.
Thank you for your reply. I have paid Vergin Media twice so will the virgin media be making the refund or the bank ? The bank did allow virgin media to take the specified amount on the agreed date but according to virgin media no payment had been made on the basis of which i made the payment for the month over the phone earlier today. Have written an email to virgin media hopefully they will make the refund soon.
Thanks for getting in touch about the missing payment of £30 you have mentioned.
If you have proof of the payment that was made and the relevant timeframe for this payment has elapsed then please can you email email@example.com with the account details, you name and address, and the proof of payment in a screenshot or attachment eg Bank statement showing the debit.
Once the teams have this they will investigate this for you.
Most timescales are 1-2 working days, eg Direct Debits, eBilling, Credit or Debit cards.
Some are 3-5 days, eg Paypoint, Bacs, Telebanking
Some are up to 7-10 days eg Counter payments at the Post Office, or cheque.
Let the teams know which method of payment was used and the date it was debited from you bank along with proof of this and they will track the payment and credit this to your Virgin Media account.
Hello.My name is Yordan #########. Account Number: ############### Payment reference number: ######## Area reference: 06 Unfortunately, I am writing about the problem of my payment.I use direct debit to pay my monthly bills to Virgin media.This direct debit is to my wife's bank account. On September 7, 2017, a payment of £ 33.26 to Virgin media was made. On September 5, 2017, a payment of £ 33.26 to Virgin media was made. These are payments for the past two months. On September 18, 2017, I received an email from you that I owe 76.93 pounds.I immediately made the payment of this money.After checking my bank statement on my wife's bank account, I found that a payment has already been made for these months. I can send copies of bank statements to prove my payments. I beg you to check all payments to my account and solve this problem as quickly as possible.a I have no desire and opportunity to pay twice the same bill.
Thank you for your understanding
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