Missed payment on credit file

[Ulsterknight]

Hi,

A missed payment has appeared on my credit file for April of this year.  As far as I can see I have know missed payments.

I unfortunately don’t live at the home where the contract applies to as I am separated.  

The payments are made from a joint account  which will close at the end of this year.

How do I raise a dispute with Virgin media to have this removed.

Thanks

Greer

[Paulina_Z]

Hi @Ulsterknight,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Credit File at the moment! I'll be more than happy to help look into this for you.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch with you soon.

Thank you.