Mismatch between agreed deal and contract received

[dgmills1]

My current contract is due to expire on 22/7/22. I was offered and accepted (via Whatsapp) a new price for M100 (M100 BROADBAND SOLUS BUNDLE) that included a £15 discount. However, the contract (or service change receipt) I received by email after the chat was over showed the price without the discount and said that changes were made on 25th July, rather than today 25th June. The bill

Any forum assistance would be much appreciated. I can't contact VM until Monday and it took me 3 days of waiting to get this far.

[Akua_A]

Hi @dgmills1.

Welcome to our community forums and thank you for your first post.

Sorry to hear there is a mismatch between your offer and your contract deal. We can understand this is not ideal and we want to best help. In this case, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @dgmills1.

Happy to have been able to help regarding this 🙂 Please do not hesitate to contact us if you need any further help.

Thanks,