Mis-sold contract

[spicyricey]

I’m absolutely appalled by the conduct of Virgin Media and it’s resolutions team. I signed up for a broadband deal via MSE at £23.95 at the end of May 21. I received an email shortly afterwards to say my next payment would be £23.95 as expected. I was completely shocked to learn I’m actually being billed £51 a month, more than double the advertised price!

I decided to raise this as a complaint and I thought it would be sorted out pretty quickly. I got a really lacklustre response back to say, “yeah, your contract is £51 per month for the next 18 months.” I’m absolutely gobsmacked by this response. This is absolutely shocking behaviour by Virgin, it stinks of mis-selling and fraud. I plan to flag this to both MSE and Ofcom.

[Tudor]

What did the contract you signed say?

[spicyricey]

I agreed the contract online which displayed as £23.95. It’s only after seeing the first bill I noticed the monthly charge at £51 a month. I wish I had taken a screenshot as I went through the sign up process but it’s really not something people should have to do.

[NinjaMeerkat]

you should have received a contract detailing all the costs, what does the contract say?

[spicyricey]

I never received a contract listing the costs. I have an order confirmation and a direct debit instruction.

[lotharmat]

Don't direct debit instructions have prices on them?

[MonkeySee019]

op DD amounts are not static and can change. phone calls, PPV and other services can make the DD change