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Spiersy75
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Manned installation fee

Have just had my first bill which has got a charge for manned installation, this wasn’t mentioned and not expected. Is this right?? even on email confirmation it says installation is free🤔🤔

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Superuser
Superuser
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Re: Manned installation fee

is there a discount applied to remove the cost of the install. if not you need to call CS and get them to remove the charge it it was not on the contract

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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Re: Manned installation fee

Hi Spiersy75, 

Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community. 
We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Speak soon,
 

Kath_F
Forum Team



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Forum Team (Retired) Kath_F
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Re: Manned installation fee

Hi Spiersy75,

It's just a quick message to let you know we've not forgotten about you. 

If you still need assistance with this, come back to me via the Private Message I sent you Smiley Happy

Take care,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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