Make me primary account

[DawnMC73]

Please can somebody help. Back 20 or more years ago my mum and I were both joint on the same virgin account. When she died the account was put into my name only. However whenever I log in or try to access virgin on the go it says I am a secondary account so can't access. I have phoned virgin several times but no one has resolved the issue.  Who can??? 

[Gareth_L]

Hello DawnMC73

Sorry to hear about this 

I can have a look into this for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Beth_G]

Hi @DawnMC73.

Our IT Teams ave now confirmed this issue to be resolved. Can you please try signing back in again and let me know how you get on?

Thanks! 🙂

[DawnMC73]

Hi Beth. 

I have just logged on and it has worked 😁. Thank you so much for your help