MYVM ISNT UPDATING TO MY NEW CONTRACT

[SteFawcett]

"Please only respond if you are a VM member of staff"

To cut a long story short, I was with VM, and then I left, a few months later I came back and I now have a new contract, when I log in to MyVM it only shows information from my previous contract and hasn't updated for the new contract.

It does say I don't have to pay until 01 January, I would be more than happy for that statement to stay if possible, I love a freebie.

Steve

[Hayley_S]

Hello @SteFawcett,

Welcome back, thanks for posting.

I am sorry for the issue with your online login.

Can you please try using a different email? As using the email from your old account will cause this to happen.

Let me know how this goes.

Many thanks,

[SteFawcett]

It states I have to use the email I used when purchasing the service, and that is the same email I used in the previous contract.

[Kain_W]

Hi there again,

Thanks for the reply.

Can I ask do you have different account details now i.e. account number etc? (don't post if so)

Thanks,

[SteFawcett]

Hi Kain,

Yes, the account number is different to the previous account

Steve

[Reece_MH]

Hi @SteFawcett,

Thanks for confirming these details. So I can look into this further for you, I'm going to send you a private message. Please look out for it in the top-right of the forums, in the purple envelope.

Thanks,