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MVM password reminder

hamcon
Joining in

on ‎31-12-2021 12:23

Hi,

I am currently trying to get through to Virgin's customer service team but keep failing the password request. Is it possible to arrange a reminder/reset for this?

Thanks in advance,

Connor

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎31-12-2021 12:37

Hi Connor,

If you don't press any buttons when prompted for the password the call will still be picked up by an agent.

They can then ask other questions to verify you as the account holder.

Have your bill handy, along with your account number and direct debit details. They should then help with your query and send out a postal reminder of your security password.

If you let us know on here what the issue we (or Forum Staff) may be able to help.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

on ‎31-12-2021 14:50

Hi there @hamcon

 

Thank you so much for your first post to our Community Forums and welcome to the team! 

 

I'm so sorry to hear you are struggling to reach us and thank you to @newapollo for their advise.

 

Have you been able to speak to us in regards to this or do you still require assistance? I can help from the forums if you do need help! 

 

Thank you

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