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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Message 11 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi Clive, 

 

Thanks for your post and welcome to the forums. I'm really sorry to hear that you are having an issue speaking to the Mates Rates team. 

 

In order to help you with this we'll need some more information from you. I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team



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wjsanderson
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Message 12 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi,

I’m also an ex employee needing to speak to the myrates team. Could you let me know the email address?

thanks

Wayne

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Forum Team (Retired) Kath_F
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Message 13 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi Wayne, 

 

Thanks for your post and welcome to the forums. 

 

The usual Customer Services team can help with Mates Rates accounts now so you don't need a specific email address Smiley Happy 

 

Just give them a call on 150 / 0345 454 1111 Smiley Happy

 

Thanks,

Kath_F
Forum Team



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Davidseale
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Message 14 of 24
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Re: MATES RATES EMAIL OR NUMBER

Does anyone have contact details for them. I have tried an email and they don’t seem to reply to it. 

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Moderator
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Message 15 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi Davidseale and thanks for your post,

Can you tell us what it is you need help with?

Thanks,

Michael_JK
Forum Moderator

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ScottieL
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Message 16 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi,

I have been recommended for Mates rates by a friend who work for Virgin Media.  They have completed the form a couple of time in the last couple of month, bu tI have not had any contact from the team.  I have a reference number from her, but don't know how I can move this forawrd.  Can anyone help?

 

Thanks

Scott

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Forum Team (Retired) Kath_F
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Message 17 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi Scott, 

Thanks for your post Smiley Happy 

We don't have external contact details I'm afraid. 

Get your friend to pop them an internal email with the reference number and they will be in touch then Smiley Happy

Thanks,

Kath_F
Forum Team



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Mads183
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Message 18 of 24
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Re: MATES RATES EMAIL OR NUMBER

Can I please have the contact number or email address for Mates Rates. I filled in the form and sent off over a week ago and haven’t heard anything 

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Superuser
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Message 19 of 24
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Re: MATES RATES EMAIL OR NUMBER

As suggested in the previous response, the Forum Staff can’t help and you should progress this directly through your friend or family member who is the Virgin Media employee.

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Mads183
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Message 20 of 24
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Re: MATES RATES EMAIL OR NUMBER

I am an employee 

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