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snoakes75
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Message 1 of 24
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MATES RATES EMAIL OR NUMBER

Could someone please let me know what the number is to speak to mates rates or email address please I was a staff member until we were made redundant. I know need to change to mates rates package as moving 17th march

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jb66
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Re: MATES RATES EMAIL OR NUMBER

If you say nothing you may stay on the staff deal for a few months longer before they send you a letter to move to mates rates

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snoakes75
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Message 3 of 24
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Re: MATES RATES EMAIL OR NUMBER

im moving lol got no choice

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Forum Team (Retired) Kath_F
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Message 4 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi snoakes75, 

 

Thanks for your post and apologies to hear you're no longer working for the company. 

 

I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team



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alex87james
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Message 5 of 24
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Re: MATES RATES EMAIL OR NUMBER

can someone please inbox me the number or email for my rates please I'm having nightmares 

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Very Insightful Person
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Message 6 of 24
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Re: MATES RATES EMAIL OR NUMBER

@alex87james

 

It takes staff roughly a week to reply to posts. Sadly they are the ones who can help.

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All posts made are personal opinions as I do not work for VirginMedia.
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alex87james
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Message 7 of 24
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Re: MATES RATES EMAIL OR NUMBER

what is the email address just so i can make sure I'm emailing the correct department 

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Very Insightful Person
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Message 8 of 24
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Re: MATES RATES EMAIL OR NUMBER

I don’t know I don’t work for VM so don’t have that information.

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Forum Team (Retired) Kaz_A
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Message 9 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi alex87james

Thanks for getting in touch about the Mates Rates email address.

I've popped a PM to you and you can find this in the purple envelope on the top right.

Good luck with your query!

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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cvh18
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Message 10 of 24
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Re: MATES RATES EMAIL OR NUMBER

Hi, I'm also having a lot of difficulty contacting the Mates Rates team. I was a VM employee until a couple of months and need to change my package - but my emails to the Mates Rates (and My Rates) addresses are now bouncing and I have been unable to get anyone to call me (I understand that neither of these teams take inbound calls). I've called the customer call centre on a number of occasions but they cannot help me as they cannot change Mates Rates bundles. Please could someone let me know how I can get through to Mates Rates? I got an email this morning stating that I will be switched as normal customer (i.e. no Mates Rates discount) to the Full House package at the end of March and I just cannot afford it (nor do I need it), I need to move down to the Player bundle with the Mates Rates discount.

Many thanks,

Clive

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