Hello, I have tried all different ways to contact virgin and I have now resorted to signing up on here in order to get some help. Phones are to busy.
live chat isn’t live
app messaging service isn’t getting a reply. let’s try here.
i want to keep my virgin tv and internet but I need to lower my bill as I’ve lost 50% of my income. But I am currently in a special package discount deal. I have the oomph package but I have 3 months left of it. I need it lowering ASAP from £99 to as low as possible but I’d like to keep entertainment tv, SIM card with little data and some kind and fast internet please.
With regards to account issues I am afraid they cannot be dealt with in the forum.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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