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Lost kids channels

Cabbypaul
Joining in

Hi I took a new deal earlier today and was told I wouldn’t lose any channels I would be getting more, it turns out I have lost nick etc which the kids watch. I wouldn’t have changed if I was told. Can I be put back on the old package which is years old and no longer exists? 

thanks. 

4 REPLIES 4

goslow
Alessandro Volta

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Cabbypaul, 

 

Welcome to the Community and thank you for posting.

 

I am very sorry to hear you have lost channels since speaking with our team regarding your package. 

 

I would be happy to look in to this further for you so I am going to pop you over a private message to grab a few more details and we can go from there. 

 

The message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat

After being told by one lady to call back tomorrow or it would mess the system up I got through to someone who has sorted it on the phone. Thanks anyway. 

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Cabbypaul. 

 

Thank you for taking the time to update the thread and let us know this has now been resolved. 

 

Please do get back in touch if we can assist in the future. 

 

Take care

 

 

Nat