on 27-11-2022 21:04
Hello everyone. IM new here and i already have a problem. I cant log in to my account, because like i understand the manager wrote my email wrong, so when I wrote my mail to recover password, it said, wrong email. but actually, this system also cant find my account number, so I think its just a technical problem of this company. Anyway, I cant log into my account because there is a wrong email. I cant recover my email because there is a stupid question about area reference, that so difficult to find that information because i still didn't have any billsю I tried to find that area reference at that area list, but i didn't find Brighton there, r some another location that I know. Its a first time when i see so not friendly service, oh well nhs also rubbish, but that is a anther story.
on 28-11-2022 01:34
actually im using correct email address. what is wrong with this service?
on 28-11-2022 08:32
Hi Maksym,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
We're sorry to hear you're having an issue with trying to log in to My Virgin Media. We can certainly check this out for you but in order to do that I will need to confirm some information with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,