Login details

[Alexwarnham]

Looking for helping signing into my account to manage my details and 
I have all my emails that show what area and account number I have but when I use them to sign into the app it states that they are incorrect. Just at a total loss at how to get into my account
Any help would be greatly appreciated 🙂

[newapollo]

Hi @Alexwarnham 

The majority of accounts have 9 numbers. If your account only has 8 digits then precede it with a zero.

For example if your account number is 12345678 then try using 012345678

[Daniel_Et]

Hi @Alexwarnham 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Has following the advice provided by @newapollo helped?

You can register for My Virgin Media here. 

Please pop back to us whenever you're ready and we'll do our very best to help.

Regards,
Daniel

[Alexwarnham]

Hi Daniel

i tried adding the addition number and it’s still didnt work ‘we haven’t been able to find your details’ 

is there a way I can contact someone at virgin to reset my details, can provide all info for my account. 

[John_GS]

Morning @Alexwarnham 

Thanks for coming back to the thread.

I shall send you a PM now to assist further.

Best wishes.