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Logging In

Hello, I live in Canada and I manage my mums account because she has had a stroke. I can't remember the password I set up for her. When I try to reset it, it asks me for the memorable place - unfortunately I cant remember that either. I have tried putting in the details of her last bill but it says the information is wrong. I know it is not. Can you please help?

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Re: Logging In

Hi Marmar63,

 

Thanks for reaching out to us in our community, I am sorry to hear you haven't been able to access your mums account which you look after since her illness, do you have power of attorney for you Mum?

 

Regards

 

Paul.

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