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Coraleigh
Settling in

I have been a customer for over a year now and still have not been able to log in to my virgin media account. I cannot see my bills or any information I might need to access. Every time I log in I get told my email address and details are not found on the system. 
I am unaware of my area reference code as I don’t receive much letters from virgin media. 
my post code is l6 8NZ. 
does anyone know how I could resolve this please? 

1 REPLY 1

Kath_F
Forum Team
Forum Team

Hi Coraleigh, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

We're sorry to hear you're unable to login to My VM. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F
Forum Team

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