Log in issues

[Shannonbaker]

I’m new to virgin media, they sent me a link to make a account which I did, when I was told to go to my emails to verify my account, but received no email when I went back onto it I seen that I entered my email wrong I spelt it wrong, so my question is, is there a way of resetting my account so I can put my right email in so that I can get the verification to access my account? Hope this makes sense as I have spoke to virgin media a few times and they just tell me to keep trying and don’t solve anything? 

thanks in advance 

[Paulina_Z]

Hi @Shannonbaker,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've had some issues with accessing your online account! I can understand that this must be frustrating.

I'll be more than happy to look into this further for you and see what we can do to help. I will send you a Private Message to confirm some details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.