Log-In Issues

[Nost97]

Hi All,

Are there currently ongoing login issues? I was able to login around 2 weeks ago, but the system today decided that my usual email / password combination was incorrect.

Steps I've taken:
 - I've reset my password, this was sent to my email fine and reset as expected, but still won't log in with the new password.
- Checked my email is correct.
- Tried other browsers / incognito.
- Cleared browser cache and tried again.

At this point the issue is out of my hands and needs looking at from the other side. Any idea?

This is the error I see, which isn't correct as both my email and password are absolutely correct.

Signin URL: https://oauth.virginmedia.com/as/TLLbZ/resume/as/authorization.ping

Thanks.

[Nost97 · Accepted solution]

Ignore me: crisis resolved, spoke to someone over the phone

[Molly_T]

Hi Nost97, welcome to the community! Thank you for posting to bring our attention to your login difficulties. 

Sincerest apologies that this happened - glad to hear we were able to get this sorted for you over the phone!

Please do let us know if you need any further support. 

All the best!