Live Chat continued failure

[Giova47]

For the past 4 days I have been trying unsuccessfully to use the Live Chat option. I click the option via the app and on the website with no luck. Nothing happens. Can anyone help please?

[Carley_S]

Hi @Giova47

Welcome back to the community!

Sorry to hear that the chat is not opening for you. Do you have an ad or pop up blockers installed on your browser? If so, try disabling them and seeing if the chat box opens. 

If not, can you advise what browser and device you are using? 

[Giova47]

I had ads/pop up blockers disabled but the problem continues.

Im using Safari on an iPad Air 4th Generation 

[David_Bn]

Thanks for coming back to us @Giova47, we do have an WhatsApp option to utilise, via +44 7305 327 112, if this is a more suitable preference.

If you can however advise me what you're seeking to discuss with our team, we'll be happy to see if we can assist you on our Forums

Kindest regards,

David_Bn

[Giova47]

It was an account matter

[Kain_W]

Thanks for the response there,

Are you able to generally expand on the matter and we'll assist as much as possible?

Thanks,