Menu
Reply
  • 2
  • 0
  • 0
Fluffs16
Joining in
215 Views
Message 1 of 4
Flag for a moderator

Left virgin media but broadband still showing on package

I left Virgin Media on July 6th and sent the hub back, got an email that they recieved it fine.

Checked to see if I was due a refund (I am) but I am still seeing broadband 100Fibre on my package details.

On the app, it says I am no longer with VM so why it is showing on my package?

0 Kudos
Reply
  • 439
  • 28
  • 42
Forum Team
Forum Team
203 Views
Message 2 of 4
Flag for a moderator

Re: Left virgin media but broadband still showing on package

Hi Fluffs16

 

Thanks for posting and welcome to our community. Is this your final bill that you are looking at from Virgin? 

 

I will pop you over a private message so I can check this out for you. Click on the purple envelope to accept the chat.

 

Thanks Jodi

0 Kudos
Reply
  • 2
  • 0
  • 0
Fluffs16
Joining in
185 Views
Message 3 of 4
Flag for a moderator

Re: Left virgin media but broadband still showing on package

The final bill states a £4.97 refund due to us. I went to check when I would receive this money and noticed the broadband package is on my packages although we are no longer with VM.

0 Kudos
Reply
  • 2
  • 0
  • 0
Zoeconnell
Joining in
176 Views
Message 4 of 4
Flag for a moderator

Re: Left virgin media but broadband still showing on package

Hey my friend left virgin media and sent her box back it will show up until you have payed you final bill and the date your next bill would be generated, if you was still a customer 

0 Kudos
Reply