Left Virgin but they owe me a refund

[chaleeboy]

I left Virgin in July and they took a months payment from my account that I didn't owe. They now owe me. My account says I am in credit but no cheque has arrived.

How long am I supposed to wait?

[chaleeboy]

[chaleeboy]

[chaleeboy]

I have received nothing but threats and empty promises. Completely useless company.

[Gareth_L]

Hello chaleeboy.

Sorry the equipment was not collected.

Let me take a look at this for you.

Gareth_L

[chaleeboy]

Please do. This is getting annoying.

[Gareth_L]

I am chaleeboy. 

Gareth_L

[chaleeboy]

Any news yet? I haven't heard anything. I think they'd prefer the 40.00 quid. They don't want the router.

[Kain_W]

Apologies chaleeboy,

Can I ask when was the account cancelled?

Also have you been charged the equipment charge on top of the final bill?

Let us know,

[chaleeboy]

My disconnection email is dated 30th of June 2022. Yes I have received a second bill for 40.00 on top of my final bill. Virgin have told me that the final bill will be refunded as it has been paid.

No word on the 40.00 for the router. I booked a collection which was confirmed then I received numerous threats about not returning my kit, they ignored the fact the kit was booked for a collection which culminated in a bill for 40.00.

They didn't turn up on the day I booked. I am now in limbo.

[Kain_W]

Thanks for the response there, apologies for that.

Just to also clarify has another collections appointment been booked?

If not let us know and we'll get that sorted for you.

Regards,