I cancelled my contract on 13th April, giving the necessary 30 days notice (as I was out of the minimum contract period). Having to do this on the phone is very unsatisfactory as it provides no evidence, but fortunately VM emailed me with a 'hope everything goes well with your move'. Not only that, they sent me the packaging to return the box and modem, so I returned it when I moved out of the property and have had an acknowledgement from VM that they have received the equipment from me.
So I was expecting a final bill up to 13th May....
Well, blow me down if I didn't just get a bill for a full month from 9th May to 8th June at the full monthly rate!!!
If VM take a full month's payment 'on or after 28th May', I will be very upset, and VM should expect me to claim a refund plus my costs.
My case does not seem to be an isolated one, and it seems to me that it might be VM policy to extract as much money as possible from people who are leaving. If this is so, it is a very shortsighted policy, as it only results in alienating customers who might otherwise have returned to VM at a later date.
Turns out that the billing system does work after all.
I have now received a new bill covering the final period, and giving a credit against the previous bill, so that VM will only take payment for the final period instead of for the whole month, and a refund cheque will not be required.
Re: Left VM but still being billed - another one for Ofcom.
Thank you for your post.
Sorry to hear there has been some confusion over your billing since you've given us your notice to leave.
As we usually charge in advance, booking in a disconnection wouldn't always stop bills from being produced. This is to allow the seamless cancellation of your request, or reconnection of services within 30 days of it being actioned if you change your mind.
Once you're disconnected, you would receive a final bill detailing any money owed by or to you. Any overpayments made would be refunded in the form of a cheque - this is generated within 35 days of disconnection and would arrive within the following 14 days, depending on the postal service.