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SteveY87
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Leaving, maybe

Hi,

 

I'm looking at leaving Virgin Media as a loyal customer for 8 or so years now, well, I want to stay, the Mrs wants to leave. Anyway, I have tried to speak to two representatives of VM but as I'm a tad hard of hearing I struggle to understand them, I've no idea where my call was routed but the accents made this a tad more troublesome. 

I've seen a deal that I'd like to discuss with someone from Virgin if there is a staff member available please, preferably over chat / email if this is possible as with the right deal, I think we'll probably stay. 

 

Many thanks

Steve

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Superuser
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Message 2 of 7
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Re: Leaving, maybe

Any deal you see on the website will be for new customers only.

Existing customers can discuss their requirements with the Retentions department via the ‘thinking of leaving’ options on the phone but don’t expect anywhere near the new customer deals. These are the same people that process your cancellation.

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SteveY87
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Re: Leaving, maybe

Hi Ernie,

 

Thank you for this information. That's a shame, can cancellation only be done over the phone, as stated I'm hard of hearing?

 

Will be a shame to go and I don't really want to truth be told hence discussing my account electronically would be preferable to my circumstances?

 

Thanks

Steve 

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SteveY87
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Re: Leaving, maybe

Bit the bullet and called yesterday evening, gave up after 25 minutes on hold. 

Called tonight and after 20 minutes, got through to "Dominic" who cut me off after 3 minutes. I am not amused and less likely to stay now. 

 

Any VM mods care to assist please?

 

Thank you

Steve

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Forum Team
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Re: Leaving, maybe

Hi SteveY87, 

 

Thank you for taking the time to get in touch. 

 

Really sorry you've been having problems contacting our team. 

 

Although we wouldn't want to lose you as a customer, I am more than happy to assist you further and have sent you private message Smiley Happy

 

Look forward to hearing from you, 

 

 

Hetty_R
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SteveY87
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Re: Leaving, maybe

 

Hi Hetty

 

Thank you however I don’t appear to have any new private messages.

 

Steve 

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Re: Leaving, maybe

Sorry! It should be with you now Smiley Happy

Hetty_R
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