Virgin Media Community

[Gayna1]

Hi, just looking for advice really...

I have been with Virgin for phone/tv/broadband for years, only left them for a few months when I moved away from the address then moved back and straight back to Virgin (latest term about 7 years).

My landline phone has only ever worked for maybe 1 year in this time-after a few calls in the early days when nothing was fixed I gave up and realised I only really used my mobile anyway so didn't worry about this (of course I am still paying line rental). I have called Virgin, maybe 4 times to 'try' to ask about the best deal etc-they say they know my phone is not working but have never offered to send a technician out or offered any advice on having this fixed!

I do believe that Virgin is the best/most reliable broadband in my area so don't really want to leave them but... is it time? As I say I don't really need a phone line  (especially one I am paying for that does not work!!) Any suggestions from anyone for best thing for me - Decent Broadband/Possible TV service... that works!

I would call Virgin but it costs the earth calling from a mobile rather than a landline. They do offer 'live chat' on the website but not open on a Sunday and  strangely enough it's not offered on the 'leaving us' page just the 'upgrade'!!

I think having an email from them saying my bill is going up by another £3.49 has given a kick to start asking questions. I think £63 a month for No Telephone/basic TV/No movies/No sports/Not even a Tivo box is too much to pay for much longer.

Would appreciate any help or advice :-)

[jb66]

Calling virgin costs the same as calling a landline and comes out your mobile minutes, its not expensive

0345 454 1111

[Paul001 · Accepted solution]

I'm in a similar position as you. Dont use my landline and TV is just the basic channels but watch mostly on my pc.

Broadband has been rubbish last 9 months due to over utilization in my area. Been looking at Vodaphone broadband and you can get upto 38 Mbps for £25 or upto 76 Mbps for £28 and both include line rental. 

[-tony- · Accepted solution]

£63 a month sounds expensive - the phone [landline] cost whilst its there is part of the package - dropping that from the package would have little effect on the overall price - it would be a new 'total' price to cover whatever you decided to keep - if in fact you stayed

a call to retentions is worth while - they will usually ring you back if you are on a mobile so it can cut the call cost - talk to them - go through your options and they may well be able to do a package cheaper than what you are paying now - be aware though that any new package would start a new contract of 12 or 18 months - depending when you set a deal up the price increase may be added in later - check that with them and if not then make sure its noted on the account

if after all that - with them ringing you back [hopefully] you cannot get to a deal you are happy with you are talking to the right people to give 30 days notice to

dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre

[Gayna1]

Thanks Tony, I will look into that :-)

[Gayna1]

Thanks Paul,

I'm not on Virgin Mobile so I think that it does cost me to call them. I am supposed to be on quite a good Broadband speed but I check regularly and never get anywhere near the speed I am supposed to get - as you say probably over utilization!
Think I will get some figures together-shop around and see what else is out there then call them and as someone else has suggested ask them to call me back!

Thanks Paul!

[cybmole · Accepted solution]

you will not Virgin's advertised speeds from any other provider. Only their  cable network can deliver >50mps, and the best speed you can get from BT / Sky / Vodaphone  etc in many areas is <10

[AlexKid · Accepted solution]

Hi,

you can call the Virgin Media sales team on (freephone) 0800 052 0422.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

[cybmole]

and if you think the folks here moan a lot about the service, go browse the BT / Sky .... broadband & TV forums

i think a lot depends on where you live & how many hardcore gamers / netflix addicts /  you tube streamers / v-bloggers are sharing your street cabinet

 any service will degrage if it becomes too popular

[arrgee1991]

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Gayna1 wrote:

£63 a month for No Telephone/basic TV/No movies/No sports/Not even a Tivo box is too much to pay for much longer.

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How fast is your broadband?  Do you need it to be that fast?   If you went down to 50Mbps broadband it would be cheaper at about £26 + £19 line rental.   In reality I was only getting 50Mbps as I am using wifi and basic ethernet cabling.  Download speed test on 50 Mbps differs little from what I had on 200Mbps. And I don't upload anything.  http://www.broadbandspeedchecker.co.uk

Check you really are on the basic TV, the cost of More or M+ is a good bit over the basic M.