Keep getting error when trying to pay

[sgh9jdkbw]

Quick Pay

We are sorry but there is a problem with this service, please try again later.

I've done the full process five times already (generating 5 credit checks...).

That's the last step before making the order.

I tried clearing browser cache, a different browser, a different bank account, nothing works... fails at step 8/8.

[Tom_W1 · Accepted solution]

Hi @sgh9jdkbw thanks for your post although I'm sorry to hear of your concerns raised.
We haven't received any feedback that this is an error with the website, but obviously you've tried a lot of different measures I would've advised previously - particularly clearing the cache and a different browser. Have you tried in Private mode too?

If the payment you require to make is urgent, we do have an automated line where you can do this over the phone too - the number is 150 / 0345 454 1111, options 1, 1 and 1 again!

I hope this helps and please let me know if you need any further help.

Many thanks

[sgh9jdkbw]

Called the mentioned number (that I could not find anywhere... thanks) and the operator managed to make my order. Thanks!

[Ryan_N]

Great to hear! Thank you for letting us know 🙂 

Cheers, 

Ryan.