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Just moved house and got an email with new contract price

YMimz
Joining in

Hi, I’ve just had a home move with virgin and was paying £27, I’ve just had an email with a new contract stating it’s now £61 and I can’t pay this. I’ve tried to call in to virgin but I get put on hold for long periods then my call gets disconnected. Does anyone know how I can rectify this because I can’t afford to pay double what I was already paying.

3 REPLIES 3

Ayisha_B
Forum Team
Forum Team

Hi @YMimz 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're contract appears to have changed following your move. 

Whilst we can't assist with any package changes here we can certainly clarify things for you. 

Can you advise if you requested for any changes to your current package or if a discount has come to an end?

Ayisha_B
Forum Team

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Neither, I haven’t made any changes to my package and my discount isn’t meant to end until 18 months which would be May 2024. This is the same date my contract was meant to end. 

Thanks YMimz 🙂

So I can take a closer look to clarify things for you, I've popped you over a private message.

Alex_Rm