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Is there anything to stop me replacing my Hitron with a router from a different company?

prustage
Tuning in

on ‎02-03-2023 16:06

Getting really sick of problems with my Hitron. Its playing up again and I cant wait three UK business days for a replacement - what is to stop me going out and buying a totally different router and connecting that up?

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Ernie_C
Very Insightful Person
Very Insightful Person

‎02-03-2023 17:07 - edited ‎02-03-2023 17:10

It won’t work. Only equipment supplied by Virgin Media or Virgin Media Business will work on the Virgin Media network.

You can use Modem Mode on the Hitron with a suitable router of your own.

https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/dyna...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
Forum Team
Forum Team

on ‎02-03-2023 19:31

Hello prustage

 

Thanks for posting in regards to your equipment and the issues experienced. We appreciate you asking via the forums.

 

As you have mentioned Hitron in your post, can you confirm if you are a Virgin Business customer? We are the residential forum but you can contact the Business team on 0800 052 0800 or any of the methods here.

 

Thanks

 

Rob

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