Is there an easier way to move than wasting hours on hold?

[SotonSteve]

long story short im moving next monday and no matter what time of day i start a chat to sort out moving to my new property theres over an hour wait, and if you dont sit there waiting for them to check your still there waiting  they end the chat...  

i really want to keep my service.. so hope someone here can help sort it out or get someone to contact me but if im no nearer to it being sorted by the weekend il be cancelling and moving over to toob.

[Steven_L]

Hey SotonSteve,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to speak to our movers team, have you been able to do so since you last posted?

Kind Regards,

Steven_L

[SotonSteve]

hey no ive not managed it because ive been at the new place painting .. is there any way you could help?

[David_Bn]

Thanks for coming back to us @SotonSteve.

Sadly we would have to advise that we cannot assist with the moving of a service to a new address here on our Community Forums.

We would advise simply calling our team on 0345 454 1111 or 150 as soon as our team are in operation from 8am - Monday to Sunday, to avoid facing a longer wait later in the day when more customers are dialling into our teams for further assistance.

Thanks,

David_Bn