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Jewellery
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Is there a "Wayleave" Team, and how do I get them to speak to me?

I have tried unsuccessfully for the past few weeks to make contact with a team that deals with the issue of wayleaves i.e. the legal agreement that allows VM to provide services via privately owned land to customers that are not the land owners.

 

I have tried

 

  1. Telephoning - spoke twice to customer services who type away and send e-mails into the ether never to be responded to
  2. I found an e-mail address for the "Plant Enquiries" team - no response whatsoever
  3. Posting a question on VM Facebook page - no success
  4. Attempted to make a complaint via the "chat" facility via the VM website - numerous attempts at different times of the day/night I always get the "All of our operators are busy at the moment..." message

Is there anyway I can get through the VM blockade and actually speak to a human being that is knowledgeable and responsible for wayleave information?

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Message 2 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

Hi Jewellery

 

Welcome to the community

 

Sorry to hear that you have been trying to contact our Wayleave Team but to no avail.

 

I can fill in a Wayleave form for you if you wish. I've sent you a PM (red envelope icon, left corner) with some details for you to confirm. Once you have replied I can get this form filled out for you.

 

Hope to hear from you soon

Sam


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mbt
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Message 3 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

Sam,

 

Please can you advise how to make an enquiry (by telephone or email) to Virgin Media about a Virgin equipment cabinet.

 

Thanks

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Message 4 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

Hi mbt

 

Welcome to the community and thanks for posting.

 

Is there anything I can help you with in terms of the Virgin Cabinet? Is there damage or open doors on the cabinet if so I can report it for you if you provide the address the cabinet is located.

 

If it is another issue then let me know and I will try my best to help.

 

Hope to hear from you soon

Sam


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micasa-sucasa
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Message 5 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

What is the phone no. or email address for the wayleave department?

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Message 6 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

Hi micasa-sucasa

 

 Thanks for getting in touch and welcome to the forums Smiley Happy

 

The number for our Wayleave department is 0870 888 3118  and they're open 9-5 weekdays.

 

I'm going to send a private message to you for me to also fill in the support form on your behalf.  It would be great if you could get back to me on this Smiley Happy

 

You'll find this on the forum next to your forum name in the red envelope.

 

If you need any other help just  'nos dan un grito' - (give us a shout) Smiley Happy

 

Muchas gracias

 

Karen


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micasa-sucasa
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Message 7 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

Thanks Karen!
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MikeLON
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Message 8 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

Hello Karen, could you please send me the wayleave form as well?

Thanks, Mike

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Message 9 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

Hi Mike Smiley Happy

Thanks for getting in touch here and welcome to the community Smiley Happy

I'm going to send you a private message regarding the Wayleave forms as we have to fill those in on your behalf.

Alternatively you could call in on 150 on a Virgin Media line,  or 0345 454 1111 from any other line and they can do this for you. You can also contact us on Webchat here to arrange these to be filled in for you Smiley Happy

The private message can be found in the envelope next to your forum name.

Look forward to hearing back from you soon!

Cheers.

 

 


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spell
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Message 10 of 21
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Re: Is there a "Wayleave" Team, and how do I get them to speak to me?

I am sure Karen will sort this out in a proper manner but be aware that the form requires an 'original' signature from the property owner to authorise work/access so at some stage the form will still need sending out.

Be aware of a current and previous threads where VM sub contractors have had the arrogance to totally disregard authority by trespassing and causing damage. It is a serious issue that needs doing properly.

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