on 17-02-2023 12:02
Love the way that if you try to leave VM online to escape their inflation-busting price increase you get a 404 Page Not Found error!!
https://www.virginmedia.com/help/leaving
With 1+ hour long waits on phone, online chat and WhatsApp, we're basically trapped.
on 17-02-2023 12:12
All intentional. But what they can't do is stop you cancelling by recorded delivery post, section N in the T&Cs.
on 17-02-2023 12:14
Maybe consider sending a recorded letter.
It avoids the bizarre situation where these companies think the public have to fit-in with their internal processes and procedures.
17-02-2023 13:03 - edited 17-02-2023 13:04
just send a recorded letter using address on their Leaving Virgin web page to
Virgin Media, Sunderland, SR43 4AA
including your name, address and account number.
Quick visit to post office and all sorted.
on 17-02-2023 15:12
Hi rjwb,
Thanks for posting, and sorry to hear you've had some trouble getting in touch.
Cancellations aren't something we deal with via this forum, however so I can get a few details from you I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 17-02-2023 15:21
It's OK, I didn't actually want to leave today, just intrigued that the page was down! Now seems to be working anyway...
on 17-02-2023 17:52
Thank you for letting us know rjwb.
Please get in touch if we can assist with anything in the future.