I have spend a total of 4 hours on whats app today after trying to find out why you Virgin have not activated our upgrade.
1.Told at the weekend when we ordered it that we needed to activate our wifi pod when delivered and it would auto update.
No activation instructions at all, nothing to activate, surely they meant a new hub needed activating.
2 Went on Whats-app as working and not possible to take a call, took an hour to be told it would be done in 2 to 3 hours
Guess what........... thats right nothing
3. went back on Whats-app from 7pm, and no human contact whats so ever and still not at 10:00PM
How hard is it to activate an account on the agreed day and give us what we are paying for? We have two unimpressed kids as they were expecting kids channels after school and we expected the broadband speed upgrade to be active when we agree for it to be.
4.Call you land line number at 9pm as it states on your website open till 10:00
Bet you can guess the result..........we are closed, try again tomorrow
5. Submit a complain
It may take 48 hours but may be up to 28 days
How does that help anyone? it does not you promised twice we would have our upgrades and you did not do anything.
6. We were expecting a new hub 4 or 5 as it was the only thing we could work out would need activating
Guess what ...........Yes nothing
There seems to be an ongoing theme here, You ignore customers, you dont keep promises and you dont tell the truth.
Can anyone tell us the truth and get our upgrades completed tomorrow and sort out the expected HUB, that "would require activation" or are we expecting the same level of ignoring..... I hope not
One final question as we are paying for this service and you have not delivered it i presume we are entitled to compensation for it
