Is Sky Cinema UHD included in Ultimate Oomph ????

[roy247]

Had an email this morning saying my contract had expired, so phoned retentions to discuss a new deal including Sky Cinema UHD, and you guessed it I got told that Sky Cinema UHD wasn't included as part of the ultimate oomph bundle not just for people renewing a contract but even new customers as it didn't appear on his screen for UO bundle.

He did put me hold twice while he checked and even offered me his staff discount of £3 a month but I decided not to take up his offer.

Can one of the Forum Team confirm what is the current situation with Sky Cinema UHD.

Thank you.

[newapollo]

I renewed my UO contract on 17th May and the extra cost of the UHD add on was included in my new contract price.

Previously I had been paying an extra £6 per month for the UHD, and the contract was showing the out of contract price would be £145.

My new contract shows the out of contract price will be £139.

[Akua_A]

Thank you for getting back to me @roy247.

I can understand the confusion caused by this.

During renewal, depending on the new deal deal offered and any potential discount applied, the Sky Entertainment UHD would be added at an additional price of £6 to give the new overall contract price. 

Please let me know if you need any further help in regards to this.

Thanks,

[roy247]

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@Akua_A wrote:

Thank you for getting back to me @roy247.

I can understand the confusion caused by this.

During renewal, depending on the new deal deal offered and any potential discount applied, the Sky Entertainment UHD would be added at an additional price of £6 to give the new overall contract price. 

Please let me know if you need any further help in regards to this.

Thanks,

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 TV Maxit TV + Sky Sports HD + Sky Entertainment & Cinema Ultra HD NEW  + Kids Pick

New Ultimate Oomph customers: Sky Cinema and Sky Entertainment UHD included with bundle. Subject to 18 month minimum term. Existing customers renewing Ultimate Oomph bundle: Sky Cinema and Sky Entertainment UHD included. Subject to 18 month minimum term.

So basically you are saying the above is misselling by Virgin as Ultimate Oomph doesn't include UHD unless you pay extra ?

[ozsat]

This page clearly shows the the UHD option is inclusive for those taking out 'Ultimate Oomph' as new.  This became effective on 5th May 2021.

"Get all your favourites with up to 4x the clarity of standard HD content, for just £6 a month or get it included when you renew or start a new Ultimate Oomph contract."

Enjoy diamond-clear Ultra HD with Virgin TV. Now with Sky Entertainment and Cinema Ultra HD 

I took up the offer on 6th May 2021 but the operator had to enter a promo code into my account to active the 'freebie' as it did not appear automatically.

[roy247]

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@ozsat wrote:

This page clearly shows the the UHD option is inclusive for those taking out 'Ultimate Oomph' as new.  This became effective on 5th May 2021.

"Get all your favourites with up to 4x the clarity of standard HD content, for just £6 a month or get it included when you renew or start a new Ultimate Oomph contract."

Enjoy diamond-clear Ultra HD with Virgin TV. Now with Sky Entertainment and Cinema Ultra HD 

I took up the offer on 6th May 2021 but the operator had to enter a promo code into my account to active the 'freebie' as it did not appear automatically.

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It actually say's it 3 times on the same page if you include the TV legal stuff at the bottom of the page.

[ozsat]

So it looks like it should be free then 🙂

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@roy247 wrote:

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@ozsat wrote:

This page clearly shows the the UHD option is inclusive for those taking out 'Ultimate Oomph' as new.  This became effective on 5th May 2021.

"Get all your favourites with up to 4x the clarity of standard HD content, for just £6 a month or get it included when you renew or start a new Ultimate Oomph contract."

Enjoy diamond-clear Ultra HD with Virgin TV. Now with Sky Entertainment and Cinema Ultra HD 

I took up the offer on 6th May 2021 but the operator had to enter a promo code into my account to active the 'freebie' as it did not appear automatically.

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It actually say's it 3 times on the same page if you include the TV legal stuff at the bottom of the page.

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[roy247]

I would have thought it would be free but alas maybe I am just confused. 😕

[Alex_RM]

Hi roy247,

I'm sorry for any confusion over this.

If you're a new customer it would be free, then existing customers that upgrade to ultimate oomph would also get UHD free.

Otherwise its £6.00 a month. We would advise when upgrading / renewing your contract that you do enquire it with the agents as it will need adding on to the package.

We wouldn't usually deal with package changes via the forum, however I appreciate there has been a lot of confusion regarding this.

I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)

Alex_Rm

[crany]

If there is this much confusion maybe the Advertising Standards Authority should be informed as virgin need to make sure all their adverts are clear and easy to understand

[roy247]

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@crany wrote:
If there is this much confusion maybe the Advertising Standards Authority should be informed as virgin need to make sure all their adverts are clear and easy to understand

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As in Plain English not something we can twist around so it's to our (virgin's) benefit.