Internet speeds- never consistent, help

[danb87]

Hi, im looking for some answers on why my speeds are so inconsistent. Im going to use this example. Updating a game on my Pc. 120gb update, nearly 3hr pass and games just hit 74%. (m350) package. I can see the speeds that the download is using while its progressing. ill put some photos below also. But why is this the case. Nothing else in the house is being used. ive got a ring doorbell. all phones/devices ive turned wifi off. And currently no ones streaming or using internet any other way. This seems to be a very common issue for myself, when i first got VM the first 4 weeks was great. updates flying through no issues etc. im adamant once your passed that cooling period of walking away they tweak something. in 18 months ive had 6 engineers visit, everythings been changed. its soil destroying. so id like some advice . When i run the speed tests i see 50/70download speed. But VM tests show its running fine. Please help

 

 

 

 

[danb87]

yes, these are connected directly to the hub in the yellow ports.  no other equipment is used. Thanks

[jpeg1]

The higher speed at the start shows that the system through from the game server to your device is capable of the full speed.

There seems no reason why VM, sitting in the middle, would decide to cap the speed at random times during the download, which suggests to me that the speed variation happens either at the server end or the device end.  

Here's a suggestion from someone who doesn't use games, so you can take or leave it as you choose.  Your screenshots show 'updating', not 'downloading'.  Your device will have a lot of work to do in decompressing the downloaded data and updating its saved files.  Could it be that your device receives parts of the update sequentially and processes each part locally before requesting the next part?  The indicated download speed would be much slower while the local processing was going on.

This would seem a sensible process for the games server, since its total downstream bandwidth would be shared more evenly between users, rather than them all having a full speed download in parallel.

[danb87]

So another user, downloading the same update for the same game, on another provider (Bt) should in theory on what your saying have the same issue. So why do they not? Thats my reasoning behind VM being the underlying issue. 

[jpeg1]

I've no idea why that should be different. Is it an identical game device with the same processor and memory?  You may just have to accept that your games are going to take longer to download. 

[legacy1]

maybe different CDN

[Ashleigh_C]

Hi there @danb87 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and a big thank you to our community team for their help and advise so far. I have taken a look on our side and I can see a few issues that will require an engineer to take a look. I'll get a private message sent across so we can grab some information and get one booked. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @danb87 
Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
 

[jb66]

Can't wait to see what the engineer finds

[jpeg1]

Indeed! 

[danb87]

Why you concerned?