Internet(No RF signal detected)

[dobson8]

1 hour after my install my Hub 4 is down and the internet screen is reporting.

[Zoie_P]

Hi Dobson, 

Thank you for your post and welcome to forums 🙂 

I am sorry to hear you are having issues with the Hub 4, I have checked our systems and can see the device is unreachable, have you just been installed? Was this a quick install?

Please ensure all cables are secure, is the hub light on?

Zoie

[dobson8]

Hi Zoie,

Martin (the engineer) did complete the install including installing and connecting the external cable with necessary hardware. We were running for about an hour. Then it dropped out. I have reset the fiber power supply and reset the hub. All the cables on the property are secure and have not been changed. The Hub light is red.

I have type of info in the tools folder:

Amanda

[Tom_W1]

Hi @dobson8 thanks for your reply and I'm sorry that you're still having problems.

Please allow me to send you a PM to discuss this further, as we may need to arrange a technician to come out to you.

Please kindly expect this PM to arrive shortly and respond directly when you can!
Many thanks