Internet Discount for 5 Months Abroad?

[Trevor2522]

Is it possible to claim any discount from Virgin Media for non-use of my Internet (and phone line) during a 5-month trip abroad?   Thanks.

[Steven_L]

Hi @Trevor2522,

Welcome to the community and thanks for thanks for posting here on the forums.

Unfortunately we cannot offer any discounts for non use of the internet, the best options that you would have if you haven't yet been on the trip would be to either cancel your services and sign up, when you come back from your trip or downgrade to the lowest possible package until you return and you can then upgrade back to the package that you need.

Regards,

Steven_L

[Trevor2522]

Thanks.   I will just have to absorb 5 x £25 monthly for my Internet and phone line.   If I cancelled I would lose my phone number.   I thought Virgin Media used to offer short-term holiday relief on notification?

[Zach_R]

Hi @Trevor2522,

I'm afraid that we don't offer that, sorry.

If there's anything else that we can help you out with, please do let us know.

Thanks,