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nizzmo
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Installation & activation Fee £134

I am on The big Kahuna Bundle & saw advert on tv for the ultimate oomph bundle £99 for 12 months, so thought give it a try, WELL, just been on phone to them & i need to get 1 more V6 box installed as part of this package, but they want £134 (its a ONE OFF payment) for an engineer to come in & install 1 tivo box & activate it all, where the hell do they get that price? Been a customer with Virgin Media for over 20 years & they still want to charge me £134. Seriously thinking about leaving virgin, as its getting beyond a joke

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HavencroftKev
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Re: Installation & activation Fee £134

Use the recent price increase as bargaining tool.

Say that you wanted the vip bundle (or what ever it's called now), but after finding out the installation price you would like to leave.

I'm pretty sure the fee would soon be waived.

Because Virgin are raising prices you have an option to leave mid contract. 

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nizzmo
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Re: Installation & activation Fee £134

Spoiler

@HavencroftKev wrote:

Use the recent price increase as bargaining tool.

Say that you wanted the vip bundle (or what ever it's called now), but after finding out the installation price you would like to leave.

I'm pretty sure the fee would soon be waived.

Because Virgin are raising prices you have an option to leave mid contract. 



Tried that  & all i got was thats a one off payment tho!!!!
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HavencroftKev
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Re: Installation & activation Fee £134

Tell them you are leaving then, give notice of 30 days.

Explain why you are leaving and with the price increase you felt unable to stay. 

You need to be prepared to leave for this tactic to work. 

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nizzmo
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Re: Installation & activation Fee £134

im not prepared to leave tho thats the problem
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HavencroftKev
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Re: Installation & activation Fee £134

But your last sentence of you original post was; "seriously thinking of leaving as Virgin is getting beyond as joke".

Sorry for my confusion. 

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nizzmo
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Re: Installation & activation Fee £134

yeah im seriously thinking about it, but not sure if i really want to leave
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Forum Team
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Re: Installation & activation Fee £134

Hi nizzmo, 


Thanks for posting on our community forum page. 

There would be a £99.00 charge for the additional V6 box and £35.00 for activation.

I've sent you a private message to see what I can do for you. 


Dean C  

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