Currently looking after the in-laws with the f-in-law deciding to change broadband supplier to Virginmedia (I know!)
So he has a date for installation - COVID19 takes over - struggle to contact Virginmedia to postpone (no online form / 5+ hours twice on Web Chat) - so Engineers pitch up at address of 90+ year old and get turned away. Now there is another date advised - repeat above I feel? However f-in-law is now in hospital with m-in-law having to go into a Care Home. Can you contact Virginmedia to postpone or is it a simple cancel the contract.
Enough problems going on without dealing with a poor company for contactability - anyone got any advice or tips on how to get through to a Virginmedia person?