Incorrect email

[Pike10]

Ordered a broadband deal with you on the 25th July and after not receiving any confirmation emails etc I realised I had input an incorrect email address, is there any way to reset/change this so all the emails I should have previously received I can have forwarded? And have this as the default email address for that new account from now? Cheers

[Steven_L]

Hey @Pike10,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your email registration, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your details via private message @Pike10.

Your email address has been corrected on the system and I have arranged for your contract to be resent to the correct email address, that should be with you within the next hour or so, please be sure to check your spam/junk folders as the mails can sometimes find their way in to those folders.

Regards,

Steven_L

[Pike10]

Appreciate the help, thankyou!