Incorrect email when signing up

[Audrarybak]

I have just ordered broadband and an engineer visit, however used the incorrect email when signing up. I am therefore unable to access the verification email and set up an account with virgin, as I am a new customer. Is there anyway I can change this email and receive a confirmation email regarding the order? 

[Jodi_S]

Hi Audrarybak,

A warm welcome and thanks for posting on our community forums. We can certainly investigate this further for you and see if we can changed on our systems so you receive the verification email address. 

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Audrarybak,

Glad to hear you have now received the email confirming you package.

If you have any further issues, please come back to us through this channel.

Kind regards Jodi.