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Incorrect charge

richardh6
Joining in

Hi

I have recently received a bill with a on demand charge which was not ordered. It’s only me and my dad who has dementia and is unable to work the remote in the house.

I have tried to call to get this sorted but have been meet with rude and unhelpful people unwilling to listen or help.

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey richardh6,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your a charge on your account, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L