on 08-06-2023 13:37
Hi
I have recently received a bill with a on demand charge which was not ordered. It’s only me and my dad who has dementia and is unable to work the remote in the house.
I have tried to call to get this sorted but have been meet with rude and unhelpful people unwilling to listen or help.
on 08-06-2023 15:43
Hey richardh6,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your a charge on your account, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L