Incorrect charge

[U0896589]

Hi,
In October I arranged a lower monthly payment for my package with one of your sales retention staff. The bill you've just posted doesn't show this adjustment.
Please could you address this, also there was no refund for the adjustment the previous month.
Kind regards
John

[Reece_MH]

Hi U0896589,

Thanks for your post, and a warm welcome to our Forums.

I'm sorry to hear you've received a bill that doesn't match the deal you agreed. Can you please clarify whether it was October 2022 when your package was changed?

When checking your most recent bills, is there any indication as to why any new prices aren't showing? Are you only able to see your previous package?

Cheers,

[U0896589]

In October 2022 I arranged a new package deal with one of your sales retention staff. There is no indication on my October bill (already paid) or projected November bill of any adjustment. 

[Lee_R]

Hi U0896589, thanks for posting and welcome to our community. 

Sorry to hear an agreed deal has not been activated.  I would like to take a closer look on your behalf and offer you clarification. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi U0896589, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R