Incorrect Nottingham cancellation address still being published

[goslow]

Even now, on the revised and updated help pages, the defunct VM address in Nottingham is still showing as an address to write to in order to cancel

https://www.virginmedia.com/help/cancel-virgin-media

in the section 'Best method for cancelling your Virgin Media contract' / 'Cancel in writing'

it shows the updated Sunderland address and underneath the former Nottingham address, now closed.

Similarly, this document

https://assets.virginmedia.com/resources/pdf/J957_VM_T&Cs_October_2021_V5.pdf

linked from 'Legal Stuff' at the bottom of VM pages also shows the incorrect Nottingham address

I believe this issue was first highlighted by community member TresFrustre on 15/1/22 and I highlighted the same error on the PDF above on 17/1/22.

Coming around for two months now and the error is still showing in key documents customers will be referring to for cancellation contact info.

Have to start wondering now if this is incompetence or intentional?

[Zak_M · Accepted solution]

Good morning @goslow. 

Thank you for flagging this. 

We have further raised this with the relevant team over the last few days in the hope we can get this sorted. 

Kind regards,

Zak_M