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petermanlwl
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Impossible to register Virgin Media account

Hi,

For some reason, when I go to https://my.virginmedia.com/create-profile/register in order to create a new Virgin Media account, it doesn't work. I type in all the details, and click the "Register" button, but all that does is refresh the page. It doesn't matter whether I use Firefox, Chrome or Edge (on Windows 10 desktop machine). I've noted that other people have had similar problems (from 2016 onwards):

https://community.virginmedia.com/t5/My-Virgin-Media-App/Can-t-register/m-p/3858376?search-action-id...

https://community.virginmedia.com/t5/Forum-Archive/Can-t-Register-online-account/m-p/3170306?search-...

https://community.virginmedia.com/t5/Forum-Archive/I-M-NEW-TO-THIS-CAN-T-REGISTER-ITH-VIRGIN-MEDIA/m...

Is it possible for you to help me to create a new account, and more importantly, can you fix the website once in for all so that other people don't hit the same problem again?

Thanks.

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Forum Team (Retired) Kaz_A
Forum Team (Retired)
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Message 2 of 3
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Re: Impossible to register Virgin Media account

Hi petermanlwl

Thanks for making the time to get in touch with us about this.

It looks like the email is registered against your My Virgin Media account.

If you still have issues accessing this please pop back to me on the Pm I have sent to you.

I have sent a PM to you that you can find on the top right in the purple envelope and if you can pop back to me on this that would be great.

Hope to speak soon!

Kind est regards.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Forum Team (Retired) Kath_F
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Re: Impossible to register Virgin Media account

Hi petermanlwl, 

Thanks for coming back to us and confirming things are now resolved for you. 

If you have any further issues, pop back to us here in the Community. 

In the meantime, don't be a stranger. Have a browse through some of the other threads and if you can offer any advice, please feel free to do so Smiley Happy

Take care.

Kath_F
Forum Team



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