Hello,
Why is the ability to change your package to downgrade, impossible.
When you go to the main page to change you package, it only gives you options to Upgrade for more money there is no option to lower it.
When you follow the Help page that takes you to the Downgrade option, it only gives information on Cancelling.. Nothing on downgrading. What is the point of it directing you to a location that is irrelevant?
If you have impairment and are unable to make Phone calls, its unbelievable hard to attempt to reduce your package. Why would you not give an easy option to do this, its making me want to just cancel, rather than downgrade!
If you see the images below, im attempting to follow the HELP page to do the downgrade.
Step 1 - Picked Broadband/TV and Landline
Step 2 - Picked Cancel OR Downgrade (Yes Downgrade is part of this option)
Step 3 - Page consistently fails to loads, tried different devices/browser (Eventually works after 10th attempt)
Step 4 - Only details in this location is about Cancelling - Even though it stated previously the option of Downgrading as well, nothing is mention on this page.
I have also attempted to use the Virtual Chat assistant, but this has had me on hold waiting for an agent for over 2 hours!
Can someone assist with the some type of ability to reduce my package, as it seems impossible to do this without calling. This seems unfair on people with hearing impairment.
Edit:
To Add more stress to the pit, the chat ive been waiting in for, for hours, has now said they are closed!!!
