Identity Fraud

[craigchambers]

Hi,

I was recently a victim of identity fraud (end of November) including several mobile contracts. I have resolved 4 separate mobile contracts with various other providers. I have already raised this with ActionFraud.

I am not aware of any contracts with Virgin having been set up. I have received no prior communication, but this morning I had a visit from an installation crew for Virgin Media.

I'm unable to use web chat as I don't actually have an account.

I'd be grateful if someone can contact me regarding this so that I am not billed and I receive no further visits.

Thanks,
Craig

[Travis_M · Accepted solution]

Hi @craigchambers

Thanks for posting on our community forum, a big warm welcome with this being your first post and sorry to hear about this issue.

I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself.

Regards

[craigchambers]

Thanks for the quick reply. I've responded.