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IKbrunel
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Message 1 of 13
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INTENDED NOTICE OF CANCELLATION

My present contract finishes on Nov 5 2019 

Can I give notice of cancellation 30 days before Nov 5?

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Very Insightful Person
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Message 2 of 13
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Re: INTENDED NOTICE OF CANCELLATION

Yes.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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IKbrunel
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Re: INTENDED NOTICE OF CANCELLATION

Thanks.. ..
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IKbrunel
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Re: INTENDED NOTICE OF CANCELLATION

I called yesterday P.M. initially to cancel, eventually negotiated a new 12 mth. contract. Was promised a confirmation e-mail. No email so far.

How long do these confirmations normally take?  

Thanks.

 

 

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Forum Team
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Message 5 of 13
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Re: INTENDED NOTICE OF CANCELLATION

Hi IKbrunel,

 

Thank you for reaching out to advise you hadn't yet received this email. Package change receipts are automatically generated and can, therefore, sometimes take a couple of days to pass through all our systems. However, this would usually be with you pretty swiftly.

 

Has this confirmation arrived with you since your last comment?

 

Thanks,

Rachael

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IKbrunel
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Re: INTENDED NOTICE OF CANCELLATION

As of now, 21:47 8 Oct.   Negative.

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Message 7 of 13
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Re: INTENDED NOTICE OF CANCELLATION

Hi IKbrunel,

 

Thank you for taking a look and confirming this. Do you currently receive your bills to your email address?

 

Thanks,

Rachael

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IKbrunel
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Message 8 of 13
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Re: INTENDED NOTICE OF CANCELLATION

Affirmative.

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Message 9 of 13
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Re: INTENDED NOTICE OF CANCELLATION

Hi IKrunel,

 

Our apologies for the delay. Have there been any changes at all since your post last night? As if there have been no further changes by this evening we would like to have a further look into things as it should be with you within the 48 hour period usually. Just to confirm, have you logged into your online account to see if there have been any changes made?

 

Many thanks,

 

Louis

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IKbrunel
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Message 10 of 13
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Re: INTENDED NOTICE OF CANCELLATION

No confirmation received 15:53  09 Oct.

Nothing has altered on "My account" page.

No contract showing, as previous .

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