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George444
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I would like change my service

Hi, I have from 2016 Full House (only TV) and 200 MBit broadband service. I can't see what is method could change my pack.  I would like 365 MBit broadband speed and I want to cancel the TV services.

Please help, what can I do?

Thanks, George

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Forum Team
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Re: I would like change my service

Hi George444, 

It's great that you're looking to change your package and we're always keen to help. 

At the moment you can upgrade the services via your online account but sadly this doesn't currently work for downgrading, so you would need to speak to the team. 

This can be done by giving our retention's team a call on 150/0345 454 1111 or by texting our team on  on 07533051809 .The text service is open 8am-7pm Monday - Friday. If you text outside of these times they'll be back in touch ASAP. 

Let us know how you get on 🙂 

Emma_C - Forum Team
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George444
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Re: I would like change my service

Thank You, I will do it 🙂

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